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UM Clinical Services Care Coordinator - West Region in Cypress, CA at Beacon Health Options

Date Posted: 1/14/2019

Job Snapshot

Job Description

About The Position

We are currently seeking a dynamic UM Clinical Services Care Coordinator to join our team in Cypress, CA!  The Clinical Services Care Coordinator will be responsible for being the front line interface to Members and Providers who seek information about behavioral health benefits.

Position Responsibilities:

  • Responds to questions about eligibility, benefits and procedures for accessing behavioral health services.
  • Verifies member benefits and eligibility through health plan computer access, phone, and e-mail.
  • Educates callers about Beacon services and their mental health benefits.
  • Obtains urgent, routine with assistance appointments within established time frame guidelines.
  • Verifies that member attends urgent scheduled appointment and reports outcome back to Case Manager.

Position Requirements:

  • Education: High school diploma or GED required, Bachelor’s Degree preferred
  • Relevant Work Experience:   2-3 years’ experience in an administrative support, customer service or similar position and /or skill set required
  • Knowledge, Skills & Abilities:
    • Ability to maintain privacy and confidentiality in compliance with HIPAA regulations and policies
    • Knowledge of appropriate and professional email correspondence etiquette
    • Skill in establishing and maintaining positive work relationships with staff at all levels

To Apply

Click below on “Apply for this Position” to create a profile and apply for the position

Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled