Manager, Clinical Operations in Chesapeake, VA at Beacon Health Options

Date Posted: 10/6/2018

Job Snapshot

Job Description


We are currently seeking a dynamic Manager, Clinical Operations to join our team at our office in Chesapeake, VA.  The Manager, Clinical Operations will be responsible for providing overall leadership of and has responsibility for the clinical and operational functions of the engagement center and supervision of the counselors to ensure the optimal functioning of the EAP operations.

Position Responsibilities:

  • Oversees the clinical policies, procedures and practices of all qualified clinical staff who work with the call center.
  • Maintains overall administrative operations of the service center and manage the non-clinical aspects of the service center, including coordination of telephone technology, call routing and call management strategies and provide management and supervision of the EAP customer service and follow-up function at the service center.
  • Provides the supervision of the service center EAP representatives and investigates and resolves concerns, complaints and grievances related to the customer service function within the service center.

Position Requirements:

Education: Master’s and/or doctorate degree from an accredited college or university in a discipline requiring coursework in counseling or intervention (i.e. Psychology, Social Work, Counseling, or Human Services).

Licensure:  Current state license or state certification to practice as a mental health practitioner, (e. g. Social worker, clinical psychologist, marriage and family counselor, professional counselor) in the state(s) where practice takes place.  If such licensure/certification in not available in that state, the individual will hold appropriate certification from a recognized national certification organization or board.

Relevant Work Experience:   A minimum of five (5) years of call center management experience that includes in-depth call center management systems and technology experience, a minimum of three (3) years’ experience in service center supervision, and a minimum of two (2) years in program management in mental health, chemical dependency, or EAP service delivery. Specialized training in phone counseling. 

Knowledge, Skills & Abilities:

  • Knowledgeable in federal and state laws governing privacy, confidentiality, duty-to-warn, child and elder abuse reporting requirements.
  • Knowledge of Employee Assistance Program Core Technology principles and applications.
  • Knowledge of early intervention and counseling techniques appropriate for employees with persona and interpersonal problems, chemical dependency and other addictions.
  • Knowledge of the Privacy Act and other appropriate alcohol and drug abuse patient policies and regulations sufficient to maintain appropriate levels of confidentiality, and comply with duty-to-warn, and child and elder abuse reporting requirements.
  • Ability to complete accurate clinical assessments, evaluate client needs and provide appropriate treatment and/or referrals.
  • Ability to communicate orally and in writing sufficient to provide information, prepare case records and reports, prepare marketing presentations of EAP services, interact with clients in counseling sessions and all EAP services.
  • Ability to use various computer and web-based programs for data entry, preparation of presentations and training modules, and basic writing of reports and memos.


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ValueOptions Federal Services, Inc., a Beacon Health Options company, is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled