CUSTOMER SERVICE REP II in Roseland, NJ at Beacon Health Options

Date Posted: 2/27/2018

Job Snapshot

Job Description


We are currently seeking some dynamic Customer Service Reps to join our team at our office in Newark or Roseland, NJ.  The Customer Service Reps will be responsible for providing answering and responding to a high volume of telephone inquiries from members and providers.

Position Responsibilities:

  • Provide accurate and thorough interpretation of benefits, eligibility, resolving customer inquiries, facilitating problem resolution and acting as a member/provider advocate by meeting or exceeding customers’ expectations.
  • Achieve and maintain productivity and quality performance expectations.
  • Interpret and effectively communicate benefits and eligibility information to our customers.
  • Document all critical information related to contacts responded to in the appropriate MHS screen/system.
  • Effectively navigate through multiple complex systems/screens.

 Position Requirements:

Education: A high school diploma or equivalent is required.  An Associate’s Degree or equivalent related experience is preferred.

Licensure:  None required.

Relevant Work Experience:   3-5 years experience in Customer Service, Health Care or Health Insurance is required.  Previous experience in an ACD call center environment is highly preferred.

Knowledge, Skills & Abilities:

  • Microsoft Office
  • Strong verbal and written communication skills.


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Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled