Customer Service Rep I in Seven Fields, PA at Beacon Health Options

Date Posted: 2/10/2020

Job Snapshot

Job Description

We Help People Live their Lives to the Fullest Potential!

For more than 30 years, Beacon has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 40 million people across all 50 states. At Beacon, we are committed to delivering a ‘world-class’ candidate experience from the moment you click ‘Apply’! Our goal is to help you reach your fullest potential, while utilizing your talents and expertise to help us deliver on our promise.

Do you have a passion for helping others? If so, we are looking for you!

We are currently seeking a dynamic Customer Service Representative to join our team at our office in Seven Fields, PA.  The Customer Service Rep  screens telephone service requests and initiates cases, answers basic inquiries, makes referrals to appropriate Beacon personnel, and provides information concerning certification to providers and subscribers.  Member & Provider Services Representatives will serve as the member's Single Point of Contact for the PA HealthChoices Program.

What does a typical day look like?

  • The Customer Service Representative is responsible for initiating cases and making appropriate referrals by:
  • Answering and screening telephone service inquiries and collecting demographic and jurisdictional data;
  • Analyzing member/provider problems and advising caller(s) regarding plan coverage and eligibility;
  • Referring callers requesting service to Beacon resources or outside contractors as appropriate;
  • Verifying benefits against contract requirements prior to initiating the case; and,
  • Performing other duties as assigned.

What you Contribute?

Education: High School Diploma required.  An Associate’s Degree or equivalent related experience is preferred.

Experience:  Minimum one (1) or more years of experience working in customer service, mental health care, and/or insurance/claims adjudication environment required

What Makes Us Different?

  • Here, it’s not just a job – it’s an opportunity to change lives.
  • Our employees are learners, innovators and original
  • Our mission and values guide the way we treat our members, providers and each other.

What We Have to Offer:

  • Healthcare benefits available starting day 1!
  • Health & well being incentives, such as gym membership reimbursement
  • 401K with company match to help reach your future financial goals
  • Generous PTO, because we know life happens outside of work
  • Tuition reimbursement so you can keep reaching your fullest potential

If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started!

Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email ( Only candidates who have applied for an open position through our Careers page ( will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you.