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AFTERCARE COORDINATOR in Cypress, CA at Beacon Health Options

Date Posted: 11/30/2018

Job Snapshot

Job Description


We are currently seeking a dynamic Aftercare Coordinator to join our team at our office in Cypress, CA. The Aftercare Coordinator is responsible for scheduling aftercare follow-up for members discharging from an inpatient acute mental health setting. The Aftercare Coordinator ensures that members have a scheduled appointment in place, completes follow-up and reminder call to member and follows up with providers to ensure member’s compliance with aftercare. The Aftercare Coordinator works closely with Transition of Care Clinicians, Utilization Management Clinicians, Case Management Clinicians and hospital Discharge Planners to assure compliance with HEDIS measure for follow-up after hospitalization.

Position Responsibilities:

  1. Responsible for tracking daily assigned duties, case load and performance.
  2. Complies with FUH workflow and completes all the steps in the workflow.
  3. Interfaces with members, hospital staff, providers and provider office staff to coordinate aftercare for members. Verifies and updates eligibility information as needed.
  4. Responsible for documenting aftercare notes in member’s file in a clear and concise manner and in the required section/module.
  5. Initiates aftercare process at time of notification of an inpatient mental health admission
  6. Coordinates aftercare with hospital Discharge Planner, Beacon Transition of Care Clinician, UM team and/or member’s responsible party
  7. Schedules aftercare appointment for members prior to discharge and communicates appointment information to the hospital discharge planner, UM team and/or member’s responsible party
  8. Responsible for mailing/faxing aftercare appointment information to members and hospital
  9. Makes outreach call to members after discharge to review aftercare appointment and complete appointment reminder.
  10. Encourages member to attend the scheduled aftercare appointment and provides information on importance of following up with a provider after discharge
  11. Follows-up with providers to obtain outcome of the scheduled appointment
  12. Responsible for outreaching to members who did not adhere to 7-day follow up appointment to offer 30-day appointment
  13. Responsible for mailing discharge aftercare letter with list of referrals to members not reached by phone.
  14. Responsible for tracking and collecting primary source verification for aftercare appointment when indicated.
  15. Attends and participates in monthly staff meetings.
  16. Trains new staff as assigned by department lead or director.
  17. Keeps copiers, printers and fax machines cleared of any protected health information.
  18. Documents receipt of time sensitive materials in the appropriate information system.
  19. Participates in monitoring department office supplies and notifies department director.
  20. Adhere to all Beacon policies and procedures and standards of operations.
  21. Completes all required and assigned trainings on time.
  22. Attends all mandatory company or department meetings.
  23. Report to each scheduled shift to commence work and perform essential job functions.
  24. Displays a professional, positive, constructive, and helpful demeanor that is conducive to a safe and respectful work environment.
  25. Performs special projects and other duties as assigned by department lead or director.

Position Requirements:

Education: High School diploma or GED required. Associates degree or higher preferred.

Licensure:  N/A

Relevant Work Experience:  

Two (2) years secretarial or general office experience. Experience in the healthcare and/or insurance industry and an understanding of behavioral health is plus. 

Knowledge, Skills & Abilities:

General computer and customer service skills and experience, plus a fundamental knowledgebase of managed care benefits.  Written and Verbal English Proficiency required.

Customer Service experience required; therapeutic / care coordination experience preferred


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Beacon Health Strategies, LLC., a Beacon Health Options company, is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled