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AFTERCARE COORDINATOR in Woburn, MA at Beacon Health Options

Date Posted: 4/16/2019

Job Snapshot

Job Description


We are currently seeking a dynamic AFTER COORDINATOR to join our team at our office in Woburn, MA.  The AFTERCARE COORDINATOR is responsible for ensuring members have appropriate and timely access to care following a discharge from inpatient behavioral health.  The Aftercare Coordinator works closely with members and providers, requiring excellent customer service and communication skills.  The Aftercare Coordinator develops a good understanding and relationship with Beacon’s provider network in order to ensure members are receiving appropriate follow up behavioral health services. The Aftercare Coordinator strives to meet all contractual and regulatory timeframes related to the functions of the job.

Position Responsibilities:

  • Successful contact with 75% of discharged members
    • Initial contact within 48 hours of discharge
    • Confirmation of scheduled appointment within 7 days of discharge
    • Provide assistance with scheduling appointments if no appointments have been made (or were missed)
    • Attempt to contact member 3 times within 30 days of discharge
  • Successful contact with 100% of outpatient providers to ensure transition of care for members discharged from an inpatient behavioral health
    • Initiates contact with outpatient providers to determine if a member attended their scheduled appointment
    • Assist with scheduling appointments for member and/or assist in linking member and provider when necessary
    • Obtain primary source verification (PSV) of kept appointments
  • Clear and accurate documentation of work
    • Documentation to ensure Beacon is meeting its HEDIS/NCQA standards
    • Timely and accurate completion of aftercare appointment screens
    • Firm understanding of clinical modules on internal information system platforms
    • Ability to use a wide variety of communication tools

Position Requirements:

Education: Bachelor’s Degree preferred. 

Relevant Work Experience:  1-2 years’ experience in office administration

Knowledge, Skills & Abilities :

  • Attention to Detail: Ability to achieve thoroughness and accuracy when accomplishing a task
  • Follow through on Commitments: Able to manage time-sensitive projects and meet deadlines
  • Honesty & Integrity: Earns trust and maintains confidence
  • Organization and Planning: Self-motivated, able to prioritize multiple issues, solid organizational skills, ability to track projects/tasks and follow through as needed
  • Efficiency : Produces significant output with minimal efforts
  • Flexibility and adaptability: Willingness and ability to readily respond to changing circumstances and expectations
  • Work Ethic: Values centered on the importance of doing good work


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Beacon Health Options company is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled