UM Clinical Care Coordinator - Southeast / Central Region in Remote at Beacon Health Options

Date Posted: 5/8/2018

Job Snapshot

Job Description

About the Position:

We are currently seeking a dynamic Utilization Management Department Coordinator to join our growing Utilization Management team at our office in Louisville, KY!  The UM Department Coordinator will be responsible for providing operational support and coordination of care efforts in the UM Department for the KY Passport contract.  

Position Responsibilities:

  • Support the Utilization Management department in all administrative duties.
  • Answer provider and member calls and respond to inquiries as needed by UM clinical teams
  • Trouble shoot for UM teams when an appropriate provider, type of service, or appropriate level of care cannot be readily found
  • Provide information to members and providers regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and policies and procedures as needed to support clinical teams
  • Perform various data entry to include:
  • Data entry of provider Outpatient Review Forms into e-services
  • Support e-services provider inquiries
  • Extending and fixing authorizations
  • Data entry of inpatient on-call/afterhours cases

Position Requirements:

  • Education: Associates Degree or higher preferred
  • Relevant Work Experience:   2-3 years of experience in administrative support position required
  • Knowledge, Skills & Abilities:
  • Must have excellent customer service, multitasking, and communication skill in fast passed environment
  • Must be self-motivated, able to prioritize multiple issues, excellent organizational skills, ability to track multiple projects/tasks and follow through as needed
  • Must be detail oriented; able to work independently in an ever changing environment
  • Must be able to work collaboratively with internal staff and external providers
  • Must be highly proficient in Word, Excel

To Apply:

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Beacon Health Strategies, LLC., a Beacon Health Options company, is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled