PC/LAN ANALYST II in Colorado Springs, CO at Beacon Health Options

Date Posted: 3/2/2018

Job Snapshot

Job Description


We are currently seeking a dynamic PC/LAN Support Tech II to join our team at our office in Colorado Springs.  The PC/LAN Support Tech II will be responsible for supporting the end user technology environment of BHO. This will include maintenance and management of company desktops, notebooks, mobile devices, printers, servers and other office equipment and related software. Implementation of new hardware and software including the installation and configuration of MS applications on the end user computers. In-depth knowledge of and experience working with MS Office Suite (2003, 2007, 2010. 2013), Adobe (multiple versions), and other desktop applications.

Position Responsibilities:

  • Troubleshoot and resolve issues with desktop hardware and software pertaining to systems operations
  • Troubleshoot and resolve issues with desktop hardware and software pertaining to LAN connectivity
  • Maintain and perform hardware set up, proper configuration and system modifications to assure high availability and performance
  • Installing and setting up office/cubes for new and existing employees, relocating phones, and troubleshooting outages
  • Escalate unresolved problems to staff with specific expertise, such as developers, network or system engineers, and database administrators in a timely manner
  • Collaborate effectively with helpdesk team members and other IT technicians to resolve and document issues
  • Create and update standard software loads for a variety of desktop systems
  • Physically move and re-establish desktop systems and servers as required
  • Assist LAN, WAN or the Systems Engineer as required
  • Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools
  • Communicate technical issues to Corporate IT staff as needed
  • Perform other job related duties as dictated by business needs
  • Provide training to onsite and remote users
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems
  • Administer and maintains all server hardware and software, and ensures backup procedures are in place, monitored and tested
  • Install, administer, troubleshoot, and maintain LAN, PC and peripheral equipment
  • Work with vendors and internal support contacts to resolve technical problems with desktop equipment and software
  • Create and maintain documentation on IT processes
  • Track and maintain inventory and stock of PC/LAN equipment in order to meet business needs
  • Out-of-hours on-call responsibilities

Position Requirements:

Education: An Associate’s Degree in a related area or equivalent experience is required

Licensure:   Industry Certification(s) preferred but not required. ITIL Foundations Certification/Education preferred

Relevant Work Experience:   Three to Five years’ work experience in a related field is required

Knowledge, Skills & Abilities:

  • Microsoft Office Suite 2010 & 2013, Adobe Acrobat, Microsoft Lync, WebEx, LANDesk/SCCM, Active Directory,  Microsoft Exchange/Outlook
  • Dell/HP Desktops/Laptops/Thin Clients, Intel based Servers (minimal), Dual Dell/HP Monitor Configuration Support, Cisco Telecommunications, iMAC, iOS Devices, Printer Configuration & Support
  • Windows XP Professional, Windows 7, 8, Windows Server 2008, 2012, Apple iOS Support


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Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled