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Network Operations Supervisor in Latham, NY at Beacon Health Options

Date Posted: 6/7/2019

Job Snapshot

Job Description

ABOUT THE POSITION

We are currently seeking a dynamic Network Operations Supervisor to join our team at our office in Latham, NY.  The Network Operations Supervisor will be responsible for leading a team of BSAs, providing day-to-day supervision, guidance and support. The incumbent is responsible for the distribution of work/projects amongst the staff and for monitoring all work/projects to ensure that all internal and external timeframes are met or exceeded. The supervisor provides technical guidance to the team to assist with addressing complex problems and large projects. This individual is responsible for hiring all staff and for their development; providing feedback on their performance, including coaching and implementing performance improvement plans when necessary.

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Position Responsibilities:

  • Responsible for understanding and communicating client performance guarantees and internal standards to staff.
  • Monitor workloads (ITR requests, system testing, client implementations etc.) on daily basis to ensure assignments are appropriately aligned with goals.
  • Ensure prioritization of escalations to understand scope, root cause and operational input needed for resolution and track progress through to completion.
  • Develop and implement action plans for process improvement where necessary.  Evaluate and control workflow within the team.
  • Work with Network Operations management to develop training programs to address specific individual and team needs to enhance skills.
  • Continually assess the processes, looking for improvements in streamlined workflows or system enhancements and implement any that show an ROI.
  • Participate in client implementations, special projects, and system testing as assigned.
  • Contribute to a team environment by maintaining good interpersonal skills related to peers and management and demonstrate flexibility and support in meeting departmental goals.
  • Monitor TAT, receipts, and follow through of all Functions.
  • Provide staff support including:
    • Mentoring/coaching
    • Performance Monitoring
    • Performance Appraisals
    • Performance Improvement Plans
    • Time sheets and leave requests
    • Ensure that the staff receives training and remedial training as needed for all job functions associated with their positions
    • Uphold and enforce all HR policies
    • Ensure that the work environment is safe, comfortable and productive
    • Ensure that Management policies are communicated, understood and upheld

Position Requirements:

Education: High School Diploma or GED equivalent required. Bachelor’s Degree preferred.

Relevant Work Experience:   Minimum of 3 years working experience in health care operations (or appropriate education), with one-year experience working with functional design documents, IT specifications and user acceptance testing preferred.

TO APPLY

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Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you.