Director Quality Management in Rocky Hill, CT at Beacon Health Options

Date Posted: 11/27/2019

Job Snapshot

Job Description

Beacon is currently seeking a Director, Quality Management to join our team at our Rocky Hill, CT office.

This position is responsible for leading and overseeing multiple quality management functions and programs.  The Director will foster a team environment for all assigned staff.  Responsibilities will include but not be limited to the following;  a) oversight of quality management auditing of provider records, b) processes associated with grievances, appeals, and quality of care c) tracking of quality reporting processes, client deliverables, and client communications, d) oversight of specified external quality management programs/projects focused on improving clinical care and ensuring safety for Medicaid recipients.  The Director will demonstrate excellent skill in interpreting and summarizing analysis results, and in drawing practical conclusions from the data.  The Director also will be skillful in preparing written and/or oral presentations of results.  Must be highly organized, demonstrate creativity in applying performance improvement methods, be very proficient at working with complex data, and communicate effectively, both verbally and in writing.  The Director will be responsible for the personnel development of assigned staff, and for ensuring they receive training necessary for job functioning and for ongoing skill development

What does a typical day look like?

  • Hires, develops, and evaluates performance of all assigned staff.
  • Monitors core processes, analyzes data, and develops plans for future analyses. Assists with maintaining internal performance and productivity standards.   
  • Oversee performance improvement initiative(s) for specified public/private behavioral health program(s) that facilitates improved quality of care, safety, and outcomes.
  • Works with the leadership within the department to establish and execute the strategic vision for the entire scope of assigned program(s), in conjunction with Beacon leadership.
  • Maintains awareness of state, federal, accrediting body and industry standard programs, standards, and best practices. Effectively applies that information to the program(s) and educates both internal and external stakeholders about those elements, ensuring compliance with them.
  • Participates in cross-functional collaboration meetings and discussions offering performance improvement and analytic expertise to assist internal and external clients/providers to focus on actions and gain insight to trends.
  • Ensures ongoing involvement by the Directors of Quality Management and all assigned staff in teams dedicated to Performance Targets, clinical studies, pilot projects, internal quality management functions and other activities in which performance improvement processes are involved.
  • Maintains and enhances effective working relationships with KMR (Reporting), Clinical, Quality Management and other staff.
  • Interacts effectively with State clients.
  • Possesses strong public speaking skills and represents the organization in a variety of public settings

What you Contribute?

Education: Master's Degree required 

Licensure: Current valid and unrestricted CT license in a in a mental health field (RN, Ph.D, LMSW/LCSW, MHC, LLP, LPC, etc.) preferred.

Knowledge, Skills & Abilities:

  • Background in mental health service delivery and 5 or more years of experience delivering or overseeing a quality management programs/initiatives in a healthcare setting. 
  • Experience in the development and analysis of reports related to quality improvement.
  • Experience in developing and implementing quality improvement/action plans.
  • Ability to organize and coordinate meetings and to promote communication and collaboration among stakeholders.
  • Knowledge of MS Office Suite products

What Makes Us Different?

  • Here, it’s not just a job – it’s an opportunity to change lives.
  • Our employees are learners, innovators and original
  • Our mission and values guide the way we treat our members, providers and each other.

What We Have to Offer:

  • Healthcare benefits available starting day 1!
  • Health & wellbeing incentives, such as gym membership reimbursement
  • 401K with company match to help reach your future financial goals
  • Generous PTO, because we know life happens outside of work
  • Tuition reimbursement so you can keep reaching your fullest potential

If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started!

Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email ( Only candidates who have applied for an open position through our Careers page ( will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you.