Director, HR Business Partnerships - Customer Experience in Boston, MA at Beacon Health Options

Date Posted: 5/19/2018

Job Snapshot

Job Description


In this newly created role, we are seeking a Director, Human Resources Business Partnerships to act as the key HR leader for the Customer Experience organization.  As a member of the Customer Experience leadership team, this role will work side by side with the SVP, Customer Experience to define and execute the HR agenda that supports the business needs.  There will be a strong focus on talent, organization and culture initiatives.  This role will be a member of the leadership team for HR corporate functions and will have direct leadership responsibilities.

The Director, HR Business Partnerships (Customer Experience) can work out of our Latham, NY or Woburn, MA locations.

Position Responsibilities:

  • Stewards HR agenda within defined client group to support business needs
  • Diagnoses organizational issues, develops solutions and implements action plans
  • Implements and coaches leaders on a variety of HR initiatives, including:
    • Performance Management
    • Goal Setting
    • Succession Planning
  • Counsels managers on a variety of HR topics including: talent acquisition, compensation, employee relations
  • Liaises with HR COEs to bring solutions and best practices to the business
  • Champions Beacon culture and executes strategies to drive organizational health
  • Coaching and development of HR staff

Position Requirements:

Education: A Bachelor’s degree is required.  A Master’s degree is preferred. 

Licensure:  None required

Relevant Work Experience:   Minimum of 10 years of experience in progressively responsible roles in human resources, including human resources business partner roles.

Knowledge, Skills & Abilities:

  • Firm understanding of all facets of HR including business partnership & consulting, organizational design, talent management and workforce planning
  • Strong analytical mindset and ability to translate human capital data into business solutions
  • Change Champion
  • Ability to influence the business at all levels
  • Ability to work independently and as part of a team to deliver results
  • Ability to navigate competing priorities within a growing organization
  • Excellent written and verbal communication skills
  • Strong customer service orientation, organizational skills and time management


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Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled