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CUSTOMER SERVICE REP II in Coral Gables, FL at Beacon Health Options

Date Posted: 4/11/2019

Job Snapshot

Job Description

ABOUT THE POSITION

We are currently seeking a dynamic Customer Service Representative to join our team at our office in Coral Gables, FL.  The Customer Service Rep will be responsible for providing answering and responding to a high volume of telephone inquiries from members and providers.
 

Position Responsibilities:

  • Provide accurate and thorough interpretation of benefits, eligibility, resolving customer inquiries, facilitating problem resolution and acting as a member/provider advocate by meeting or exceeding customers’ expectations.
  • Achieve and maintain productivity and quality performance expectations.
  • Interpret and effectively communicate benefits and eligibility information to our customers.
  • Document all critical information related to contacts responded to in the appropriate MHS screen/system.
  • Effectively navigate through multiple complex systems/screens.
     

 Position Requirements:


Education:

  • A high school diploma or equivalent is required.  An Associate’s Degree or equivalent related experience is preferred.

Relevant Work Experience:  

  • 3-5 years experience in Customer Service, Health Care or Health Insurance is required. 
  • Previous experience in an ACD call center environment is highly preferred.

Knowledge, Skills & Abilities:

  • Microsoft Office
  • Strong verbal and written communication skills.

TO APPLY

Click below on “Apply for this Position” to create a profile and apply for the position

Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

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