Cust Svc Rep III in Austin, TX at Beacon Health Options

Date Posted: 7/23/2019

Job Snapshot

Job Description

Under the direction of the Provider Customer Service Management Team, the Provider Customer Service Representative (CSR) is responsible for answering and responding to a high volume of telephone inquiries from members and providers. The incumbent’s responsibilities include providing accurate and thorough interpretation of benefits, eligibility, claims payment and interpretation, providing accurate technical information, resolving customer inquiries, facilitating problem resolution, and acting as a member/provider advocate by meeting or exceeding customers’ expectations.  The CSR is expected to take complete responsibility for every interaction with a customer by providing outstanding service as a means to build customer loyalty, improve customer retention and satisfy corporate customer service goals and objectives. 

Position Responsibilities:

  • Provide timely, accurate, and courteous responses to telephone inquiries from both members and providers.
  • Achieve and maintain high-level productivity and quality performance expectations.
  • Interpret and effectively communicate benefits, eligibility, and claim payment information to our customers.
  • Effectively handle complex correspondence.
  • Lead by example and exhibit role model behavior.
  • Identify CSR training needs by acting as a subject matter expert and mentor for less experienced staff.
  • Identify opportunities for process improvement, and offers problem resolutions.
  • Document all critical information related to contacts responded to in the FlexCare or CONNECTS screen system.
  • Assist in handling complex and/or escalated telephone inquiries in a timely and accurate manner in order to meet or exceed quality and productivity standards. 

Beacon Health Options company   is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email ( Only candidates who have applied for an open position through our Careers page ( will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you.


  1. Sales Jobs
  2. Customer Service Jobs