CLINICAL SERVICES CARE COORD in Quincy, MA at Beacon Health Options

Date Posted: 2/4/2018

Job Snapshot

Job Description


We are currently seeking a dynamic Outreach Coordinator to join our team at our office in Quincy.  The Outreach Coordinator increase our success in outreaching and engaging members through contact with hospitals and members themselves.  Additionally, to ensure members receive aftercare appointments within 7 days of discharge from the community and assisting them in attaining an appointment if needed

Position Responsibilities:

  • Increase number of referrals sent to clinical staff from 15% to 42%

    • Reduce number of hospitals not returning calls from 36% to under 20% by end of 2018

    • Reduce number of members declining REACH by 25% by end of 2018

  • Increase number of members with 7-day HEDIS qualified appointments from 16% to 35% by 2019.

    • Increase members reached from 32% to 50%.

    • Develop plan to assist members with outpatient appointments through coordination with Senior Clinical Manager and BCBSMA staff

  • Identify Target Hospitals for Outreach and Coordination who typically are not responsive

    • Identify 10 target hospitals by end of Q1 2018 secondary to knowledge of responses received.

    • Develop plan to address issues with these hospitals in coordination with clinical staff in Q2 2018

    • Develop method of assessment and immediate action with clinician and Senior Clinical Manager.

    • Other duties as assigned

Position Requirements:


  • Education: High School Diploma or GED required.Bachelor’s degree in psychology or related field preferred.

    Relevant Work Experience: 

  • At least 2 years of relevant experience in Customer Service.

    Knowledge, Skills & Abilities:

  • Strong verbal and written communication skills.

  • A high level of ability and knowledge regarding telephonic communications.

  • A high level of ability to work well under pressure and multi-task between multiple priority items

  • Works well in a fast paced environment as well as have excellent problem solving skills

  • 1-2 years’ experience in general office and/or behavioral health environment preferred.Experience in Word, Excel needed and PowerPoint preferred.


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Beacon Health Strategies, LLC., a Beacon Health Options company, is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled