Clinical Services Assistant II (evenings/weekends) in Remote at Beacon Health Options

Date Posted: 6/24/2018

Job Snapshot

Job Description

About the Position:

We are currently seeking a dynamic Clinical Services Assistant II to join our Central Nigh Services team! The Clinical Services Assistant II will be responsible for performing a broad range of clerical and administrative tasks supporting the clinical department. The position requires evening and weekend hours.

Position Responsibilities:

  • Record and manage member inquiries in Care Connect to data enter into web portal according to specific account workflows.  Creates appropriate inquiries and pends for follow-up to clinical staff.
  • Review work queues daily as needed to ensure timely resolution of open inquiries.
  • Makes survey calls to members and enters responses into Care Connect. May also pend inquiries to clinical team if member requires outreach or assistance.
  • Entering data for various databases and portals, and maintains related reports.
  • Monitoring assigned task turnaround times in a manner that ensures the department meets account specific performance guarantees.

Position Requirements:

  • Education: High school diploma or equivalent is required; a Bachelor Degree is preferable.
  • Relevant Work Experience: 3 years of behavioral health experience, including managed care experience, in an ACD environment and/or a 24X7 call center. 
  • Knowledge, Skills, & Abilities:
    • Analysis and problem solving
    • Interpersonal communication
    • Verbal and written communication

To Apply:

Click below on “Apply for this Position” to create a profile and apply for the position

Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled