Clinical Liaison in Rocky Hill, CT at Beacon Health Options

Date Posted: 12/9/2019

Job Snapshot

Job Description

Beacon is currently seeking a Clinical Liaison to join our team at our Rocky Hill, CT office. This position will work closely with their assigned geographic region or specialty within the clinical regional teams. Clinical Liaisons have professional and educational knowledge in the mental health field. Clinical Liaisons interact collaboratively with multiple systems to ensure appropriate linkage to services and community resources. They also foster a collaborative relationship between providers, community agencies, other administrative services organizations and Beacon staff in order to ensure members receive timely and integrated access to services across the continuum of care.

Clinical Liaisons work with hospitals, clinics, outpatient facilities as well as clinicians to manage intake of admissions, discharge information, incoming/outgoing referrals, review of prior authorizations for lower levels of care and retrospective reviews

What does a typical day look like?

  • Outreach calls to behavioral health providers and Medicaid members to ensure coordination of aftercare and services.
  • Assist with managing discharge reporting data in CONNECT system
  • Support Exhibit E as a back-up to Customer Services. Clinical Liaisons will answer calls coming into the engagement center from providers, members, and clients. They will help to identify resources that are available to support members and to help members maintain recovery in the least restrictive level of care possible. Be available to provide late shift schedule coverage (5-7pm) on a rotating schedule
  • Work with Clinical Care Managers to proactively identify members needing additional support to be maintained in the community. Outreach to member or family to encourage connecting with a Peer Specialists, if appropriate, for additional supports.
  • Assist with managing bed tracking component of residential services, including but not limited to, analysis of residential census reporting to ensure bed occupancy & tracking reliability.  

  • Process both real-time and retro authorizations for lower levels of care.

  • Assist with other clinical and/or administrative management needs or projects as requested.

  • Attend clinical staff meetings. Coordinate clinical rounds and enter notes into Connect system as appropriate.

  • Assist with trouble shooting clinical reports as assigned and ensure necessary corrections are made.

  • Sweep CareConnect queues for the Clinical Department per assigned task

  • Assist CCMs and ICMs with various care management functions.
  • Interacts with other department such as Quality Management, Customer Service department, Provider Relations, Compliance department to foster improved efficiency between clinical and these departments

What you Contribute?

Education: A bachelor’s degree in a health related field (social work, psychology). Master’s degree and license eligible preferable.

Licensure: N/A

Relevant Experience: Previous experience (at least 1 year) in a mental health or substance abuse field; assessment & treatment plan development experience; care management experience; knowledge of CT community resources/ social services; good oral and written communication skills; ability to organize and implement action

Knowledge, Skills & Abilities:

  • Analytical and problem solving ability
  • Interpersonal communication skills
  • Verbal and written communication skills
  • Group presentation and public speaking skills
  • Collaboration and team-oriented work philosophy
  • MS Office Suite 

What Makes Us Different?

  • Here, it’s not just a job – it’s an opportunity to change lives.
  • Our employees are learners, innovators and original
  • Our mission and values guide the way we treat our members, providers and each other.

What We Have to Offer:

  • Healthcare benefits available starting day 1!
  • Health & well-being incentives, such as gym membership reimbursement
  • 401K with company match to help reach your future financial goals
  • Generous PTO, because we know life happens outside of work
  • Tuition reimbursement so you can keep reaching your fullest potential

If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started!

Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email ( Only candidates who have applied for an open position through our Careers page ( will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you.