Account Director in Latham, NY at Beacon Health Options

Date Posted: 6/26/2018

Job Snapshot

Job Description


We are currently seeking a dynamic Account Director to join our team at our office in Latham, NY.  The Account Director will be responsible for  overall client relationship and strategy related to retention, growth and innovation.

Position Responsibilities:

  1. In conjunction with the VP, Client Partnerships, develop an annual and mid-range strategic plan targets with the client
  2. Execute on strategic goals, ensuring contractual, regulatory and delegation agreement compliance.
  3. Actively cultivate key stakeholder relationships to advance Beacon’s standing on behalf of its current client base and to support business expansion and retention efforts in NY.
  4. Improve client satisfaction year over year by serving as a strong go-to-expert on the client account, as well as city, state and federal policies that affect the individuals we serve.
  5. Foster business development opportunities and strategic relationships in the region.
  6. Collaborate with advocacy and key provider groups.
  7. Achieve client retention (via renewals/re-procurements) by developing deep familiarity with all aspects of client contract including products, service levels, and client KPIs
  8. Attendance at relevant client and external meetings as necessary to deliver exceptional customer service and to execute on defined strategic goals.
  9. Actively engage internal subject matter experts and operational leads to achieve contractual and strategic goals for specified contract, State/region.

Other duties as assigned.

General Competencies

  • Relationship-building and client management skills:  communicates openly and effectively, plans, and collaborates with external partners to drive success
  • Honesty/Integrity:  does not cut corners ethically; earns trust and maintains confidences; does what is right, not just what is politically expedient; speaks plainly and truthfully
  • Strategic thinking/visioning:  able to see and communicate the big picture in an inspiring way. Determines opportunities and threats through comprehensive analysis of current and future trends.
  • Proactivity:  acts without being told what to do; brings new ideas to the company
  • Aggressiveness:  moves quickly and takes a forceful stand without being overly abrasive
  • High standards:  expects personal performance and team performance to be nothing short of the best.
  • Persistence:  Demonstrates tenacity and willingness to go the distance to get something done.
  • Persuasion:  able to convince others to pursue a course of action
  • Calm under pressure: maintains stable performance when under heavy pressure or stress

Position Requirements:

Education : Bachelor’s degree required, with advanced degree or 4 years’ experience in client facing role in a healthcare environment. 

Relevant Work Experience:    At Least ten (10) years’ experience working in sales, strategy, or operations role within a business that is either directly contracting with health plans, state/local government providing clinical or administrative services, or serving as a vendor to a state contractor for clinical or administrative services.

Knowledge, Skills & Abilities :

  • Relationship-building and client management skills: communicates openly and effectively, plans, and collaborates with external partners to drive success
  • Ability to handle multiple priorities and meet deadlines
  • Excellent problem solving and analytical skills


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Beacon Health Strategies, LLC. a Beacon Health Options company, is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled



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