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Account Manager in Latham, NY at Beacon Health Options

Date Posted: 11/19/2018

Job Snapshot

Job Description


We are currently seeking a dynamic Account Manager to join our team at our office in Latham, NY!  The Account Manager will develop a strategic approach to the management of corporate accounts obtaining input from senior leadership as needed. Functioning in a leadership role within the Account Services Department, the Account Manager will assume administrative responsibilities that include leadership of or participation in corporate initiatives, coordination of activities in response to executive management requests or to enhance provision of services, and providing subject matter expertise to facilitate interdepartmental cooperation. Primary areas of accountability include business retention, new business development and demonstrated excellence in customer satisfaction.


-Effective implementation and relationship in development with the inception of a new accounts and business expansion.
-Effectively maintains relationships with key decision-makers (internally and externally).
-Ensures that customer's contractual requirements and expectations are met or exceeded.
-Achieves client retention goals.
-Identifies and executes business expansion and product growth opportunities.
-Ability to understand financial concepts (underwriting, EBITDA, cost-benefit analysis) in order to determine the most effective strategy for maintaining and expanding business relationship.
-Analyze impact of product options and utilization on pricing with appropriate personnel.
-Ability to understand and negotiate renewal pricing.
-Suppo1t organizational and departmental budget goals.
-Ability to function as project lead and/or participate on selected initiatives.
-Facilitate and/or participate in ongoing trainings.
-Commitment to enhancing knowledge of healthcare industry environment including awareness of business, economic and legislative/regulatory issues.
-Thorough knowledge of operational requirements necessary for meeting and/or exceeding customer's expectations.
-Monitoring of operational effectiveness, interceding where necessary to achieve contractual obligations.
-Provides the lead role in addressing and resolving customer issues and complaints. Identifies opportunities, develops and implements programs and solutions effectively utilizing organizational resources. Skilled in project management.
-Retention of current clients, revenue and margins.
-Identification of business opportunities and expansion of business relationships (new business, upsells, increasing membership, etc.).
-Meet or exceed Account Management, Client, and Member Satisfaction Survey targets.
-Meet or exceed client contractual performance standards/guarantees.


Education: Minimum of a Bachelor’s Degree in a related field - health care administration, social work, behavioral science, etc. required

Relevant Work Experience:  At least three (3) years of experience in a client relationship management preferred.  Thorough understanding of managed care and business management, including knowledge of statistical analysis and computer applications.  A working knowledge of behavioral health clinical services will be beneficial

Knowledge, Skills & Abilities:

-MS Office
-Analysis and problem solving
-Interpersonal Communication


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Beacon Health Strategies, LLC., a Beacon Health Options company, is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled



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